Scaled Customer Activation Manager | Bill Pay Specialist

Ramp is a financial operations platform that is rethinking how modern finance teams function in the age of AI. The Scaled Customer Activation Manager | Bill Pay Specialist will own the activation and growth of clients leveraging Ramp’s Bill Pay tool, ensuring efficient onboarding and exceptional customer support.

Responsibilities:

• Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale
• Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully
• Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience
• Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach
• Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized
• Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency
• Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance
• Continuously grow, learn, and adapt within a fast-paced startup environment

Requirements:

• Minimum 3 years of experience in customer success, account management, technical consulting, or product operations
• Exceptional project management, organization, and time management skills
• Excellent verbal and written communication abilities
• Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds
• Strong desire to become a product expert—understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively
• Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues
• Proven track record of exceeding quota or outperforming key metrics
• Ability to anticipate customer needs and position product solutions effectively
• High adaptability and comfort operating in a fast-paced, constantly evolving environment
• Experience working with accounting partners, Private Equity, or Venture Capital
• Experience contributing to the development or scaling of new teams or programs
• Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics
• Experience in financial services sales
• Background in high-growth startups
• Knowledge of accounts payable or procurement processes