Customer Success Manager, Consumables, Beauty

Amazon is a leading e-commerce company, and they are seeking a Customer Success Manager to drive annual revenue growth and enhance vendor satisfaction. This role involves building strategic partnerships with vendors, analyzing performance metrics, and contributing to continuous improvement initiatives.

Responsibilities:

• Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management
• Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience
• Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs
• Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence
• Contribute to process improvements and innovation initiatives that benefit the broader organization
• Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions
• Review and analyze performance data to identify growth opportunities
• Develop and present strategic recommendations to vendors
• Participate in team meetings and knowledge-sharing sessions
• Manage multiple projects while maintaining high service standards