Revenue Operations Manager, Sales & Marketing

OpenLoop is a telehealth company focused on streamlining care delivery across various specialties. The Revenue Operations Manager will be responsible for optimizing lead management processes and ensuring seamless collaboration between Marketing and Sales to drive top-of-funnel growth.

Responsibilities:

• Lead Lifecycle & Routing – Design and maintain the full lead lifecycle—from initial capture through MQL definition, routing logic, and SQL handoff—ensuring leads reach the right rep at the right time with the right context
• Pipeline Generation Operations – Partner with Marketing and Sales to optimize pipeline creation workflows, lead response times, and conversion rates at every stage of the top-of-funnel
• CRM Alignment – Own the operational connection between HubSpot and Salesforce—ensuring data flows cleanly between systems, field mappings are accurate, and nothing gets lost in translation
• Campaign & Attribution Tracking – Support campaign performance measurement and pipeline attribution, ensuring Marketing has the data it needs to understand what's working and double down on it
• Funnel Reporting – Monitor pipeline creation and conversion performance, build the reports that keep leaders informed, and flag issues before they become problems
• Process Improvement – Continuously identify and eliminate inefficiencies in lead management, routing, and handoff—bringing a bias toward automation and scale to everything you build
• Cross-Functional Collaboration – Serve as the operational partner for Marketing and Sales leaders, translating their goals into process design, system configuration, and measurement frameworks

Requirements:

• 5+ years in Marketing Operations, Sales Operations, or Revenue Operations at a B2B SaaS company
• Strong hands-on experience with HubSpot (Marketing Hub) and Salesforce—you understand how they work together and where they break down
• Solid understanding of lead lifecycle management, including MQL/SQL definitions, routing logic, and SLA frameworks
• Data-driven mindset—you measure everything and let data guide your prioritization
• Process-oriented builder who can design a workflow, document it clearly, and get teams to actually follow it
• Strong cross-functional collaborator with excellent communication skills
• Comfortable working in ambiguity and managing multiple priorities in a fast-moving environment