IT - Digital Platform Ops - Business Systems Analyst I (Remote in CA only)

Golden 1 Credit Union is seeking a Business Systems Analyst I to engage with various business units and translate their needs into quality software solutions. The role involves overseeing the software development lifecycle, collaborating with stakeholders, and providing operational support for enterprise-wide software solutions.

Responsibilities:

• Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes
• Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings
• Provide high-quality analytical system solutions for key stakeholders
• Identifies software functional gaps and opportunities of improvement
• Collaborates with product owners to create product backlog by using Agile practices
• Creates user stories with relevant acceptance criteria
• Participates with the implementation of projects as technical subject matter expert from beginning to completion
• Delivery Focus:
• 80% Project support
• 20% Department process improvement
• Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews
• Supports Agile practices and encourages the improvement of service
• Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools
• Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions
• Operations Focus:
• 80% Tickets and operational support requests
• 20% Manage and support software upgrades
• Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management
• Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support
• Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation
• Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication
• Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up
• Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions
• Participate in on-call support for critical response to after hour application impairments or major outages as needed

Requirements:

• Minimum two-year degree in Information Technology, Project Management or Business Administration required, or 2 years of experience
• Bachelor's degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience
• Equivalent work experience may be considered in lieu of a 2-year degree
• Four years or more experience in financial or health services, including technical business analysis, product development and process improvement
• Experience working in an Agile environment or Azure eco system (DevOps) strongly desired
• Knowledge of commonly used financial industry concepts, practices, and guidelines
• Knowledge of existing Credit Union products, services and overall operational guidelines, especially as it relates to various delivery channels
• Excellent oral communication, presentation and technical writing skills
• Strong research, technical analysis, planning and organizational skills
• Ability to use logical reasoning when interpreting facts
• Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly
• Ability to analyze and document complex technical business processes
• Ability to make observations, examinations, evaluations and recommendations
• Ability to execute projects and direct team members to implement system upgrades and enhancements
• Strong PC skills
• Agile certifications preferred