Network Engineer II – Operations Support

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. The Network Engineer II – Operations Support is responsible for providing day-to-day operational support for client network and security environments, managing repair cases, service requests, and escalations in production environments.

Responsibilities:

• Troubleshoot and resolve incidents, repair cases, and operational tasks across multi-vendor network and security environments
• Support production operations for Juniper Mist, Palo Alto Prisma Access, Palo Alto Prisma SD-WAN, Cisco Meraki, Arista Velocloud, and related routing, switching, wireless, SD-WAN, SASE, and security platforms
• Demonstrate solid knowledge of BGP and other routing protocols, including the ability to analyze routing behavior, isolate issues, and implement corrective actions in production environments
• Perform root cause analysis for recurring incidents and service-impacting events, and document findings, corrective actions, and preventive recommendations
• Execute service requests, standard changes, and operational tasks in accordance with defined procedures, change controls, and service level expectations
• Participate in an on-call rotation and provide after-hours support for high-priority incidents, outages, and customer escalations as needed
• Collaborate with customers, carriers, vendors, managed service providers, and internal engineering teams to troubleshoot complex issues and drive timely resolution
• Maintain accurate case notes, knowledge articles, network documentation, and operational runbooks to support consistent service delivery
• Identify recurring issues and opportunities for operational improvement, and contribute to process, tooling, and service quality enhancements

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and relevant work experience
• CCNA, JNCIA, or equivalent networking certification required
• 5+ years of experience in network engineering, network operations, or managed services support, including hands-on experience supporting production enterprise environments
• Strong troubleshooting skills across multi-vendor network and security environments
• Experience working in ticketing systems, following change management processes, and participating in on-call support rotations
• CCNP, PCNSA, or other advanced network/security certifications preferred
• Hands-on operational experience with Juniper Mist, Palo Alto Prisma Access, Palo Alto Prisma SD-WAN, Cisco Meraki, and Arista Velocloud is strongly preferred
• Demonstrated understanding of BGP and other routing protocols, including route analysis, path selection, peering concepts, failover, and traffic flow troubleshooting
• Solid knowledge of routing and switching, wireless networking, firewalls, VPNs, remote access, SD-WAN, SASE, and network security fundamentals
• Familiarity with network monitoring tools, vendor support engagement, automation, APIs, and operational process improvement is a plus