Senior Technical Product Manager, Security

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. They are seeking a Senior Product Manager to lead the Security pillar, focusing on the growth of their MDR, NDR, and XDR offerings and ensuring the integration of security with network operations.

Responsibilities:

• Product Vision and Strategy: Own the long-term vision and roadmap for the Command|Link MDR, NDR, and XDR service lines. Align security product goals with revenue targets, broader business objectives, the evolving threat landscape, and the direction of the wider Command|Link platform. Operate with ownership and accountability for measurable outcomes
• Revenue Growth: Help grow the security portfolio’s revenue (new bookings, expansion/upsell, and retention) by partnering with Sales, Marketing, and Finance on pricing, packaging, and attach strategy across the platform. Build the business case for net-new security products and revenue streams
• Portfolio Integration: Ensure the security roadmap stays coherent with Command|Link’s connectivity, SD-WAN, and SASE/SSE (ZTNA, SWG, CASB, FWaaS) offerings. Partner with the Network and SASE product owners so security capabilities, data models, and the customer-facing single pane of glass evolve together, turning the convergence of NOC and SOC into a defensible competitive advantage
• Roadmap Execution: Translate high-level strategy into detailed functional requirements and user stories. Collaborate closely with engineering, threat research, and data science teams to deliver scalable, AI-powered security solutions. Drive clarity in ambiguous situations and maintain execution velocity in a high-growth environment
• Platform and Telemetry Integration: Oversee the continuous integration of disparate telemetry sources (endpoints, firewalls, servers, SD-WAN flow data, and cloud workloads such as M365, AWS, Azure, and GCP) into our proprietary SIEM/XDR platform. Treat network context (NetFlow/IPFIX, SD-WAN, NOC signals) as a first-class security input. Confidently participate in architectural discussions on data modeling, API integrations, and cloud-native security, including how security functions interoperate with our technology partners (e.g., Fortinet, Cato, Versa, Meraki) at the SASE/SD-WAN edge
• Analyst Experience (AX): Partner with our SOC leadership to design and optimize the analyst workflow. Build features that reduce alert fatigue, automate repetitive triage tasks, and improve the human-in-the-loop decision-making process while maintaining operational excellence
• Performance Metrics and KPIs: Define, track, and report on critical success metrics across two dimensions. Commercial: security revenue and ARR growth, net revenue retention, attach rate, expansion/upsell, and margin. Operational: Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), and False Positive rates. Use data-driven insights to inform roadmap prioritization and clearly communicate business impact to executive stakeholders
• Market and Competitive Research: Conduct ongoing analysis of the managed security market. Identify emerging trends in Attack Surface Management (ASM) and Continuous Threat Exposure Management (CTEM), and translate findings into strategic product advantages, with particular attention to how converged network-and-security platforms differentiate against point-solution MDR vendors
• Go to Market (GTM) Collaboration: Work closely with Marketing and Sales to define target personas, messaging, and product positioning. Champion the “one vendor for network and security” value proposition. Act as the primary technical advocate for our security services in customer-facing and executive-level discussions, simplifying complex capabilities into compelling value propositions
• Compliance and Security Assurance: Ensure that our security products and services meet or exceed industry standards (SOC 2, ISO 27001, PCI-DSS, HIPAA, GDPR) and support our customers’ regulatory requirements
• Takes on additional responsibilities and projects as needed to support the success of the team and organization

Requirements:

• 7+ years of product management experience, specifically in cybersecurity
• Deep knowledge of MDR, NDR, EDR/XDR, SIEM, or SOC-as-a-Service models
• Exposure to SASE/SSE and the convergence of network and security operations is a strong plus
• Strong technical acumen with the ability to participate in architectural discussions regarding data modeling, API integrations, and cloud-native security
• Familiarity with Syslog, IPFIX, and NetFlow is essential, along with an understanding of how network telemetry enriches security detection
• A proven track record of taking net-new security products from concept (0-to-1) to launch and scale in fast-paced, high-growth environments
• Experience with Agile development methodologies and backlog management tools
• Experience contributing to revenue growth (bookings, expansion, and retention) and comfort partnering with Sales, Marketing, and Finance on pricing, packaging, and go-to-market
• Familiarity working toward a revenue target or business-line goal is a plus
• CISM or CISSP certification will distinguish you from the candidate pool
• An understanding of the day-to-day challenges of SOC analysts and the importance of Analyst Experience (AX) in achieving high-fidelity security outcomes
• Demonstrated ability to influence cross-functional stakeholders, adapt to changing priorities, and communicate effectively across technical and non-technical audiences