Dealer Services Production - Dealer Relationship Manager (Remote in Orange County, CA only)

Golden 1 Credit Union is seeking a Dealer Relationship Manager to cultivate and maintain business relationships within their network of indirect vehicle dealerships. This role focuses on delivering exceptional service, increasing dealer participation, and driving funding performance through strategic relationship management and data analysis.

Responsibilities:

• Analyze funding, approval, and submission trends by dealer to identify performance gaps, untapped opportunities, and areas for growth
• Leverage internal reporting tools and external sources (e.g., AutoCount, CUDL) to monitor dealer performance and market share
• Monitor funded volume, active dealer counts, and penetration metrics across assigned territories; use insights to prioritize engagement and drive activation among inactive or low-volume dealers
• Translate data insights into actionable outreach strategies to drive funded volume and penetration
• Provide regular performance updates and recommendations to Lending and management teams to support strategic decisions
• Build and maintain strong, consistent relationships with assigned dealerships, including owners, general managers, finance managers, and key lending contacts
• Conduct regular on-site visits, calls, and virtual meetings to ensure engagement, training, and alignment on business goals
• Utilize and maintain accurate dealer contact information in the CRM system to support automated marketing, targeted outreach, and consistent communication with assigned dealerships
• Promote Golden 1’s lending programs, products, and pricing to maximize dealer utilization and strengthen loyalty
• Partner with Operations to ensure seamless communication and efficient processing throughout the loan approval/funding process
• Serve as a bridge between dealerships and internal departments—including Lending, Product, and Operations—to ensure collaboration and issue resolution
• Provide regular feedback to management on process efficiencies, dealer satisfaction, and program enhancements to continuously improve the dealer experience
• Support coordination between internal teams for program launches, pricing adjustments, and member service initiatives
• Partner with Home Loans, Consumer Deposits and Business Services Product teams to identify opportunities for expanded relationships within dealership networks, such as employment-based programs. Loan placement, or membership drives
• Support the identification, development, and management of a preferred dealer network that demonstrates strong partnership performance, member service, and compliance
• Ensure selected dealerships consistently provide exceptional experiences to Golden 1 members and align with credit union values
• Provide feedback to management on potential additions or removals from the preferred network based on performance and relationship quality
• Maintain awareness of local market conditions, competitor programs, and regulatory updates impacting indirect lending
• Assist in planning and executing relationship-building events (e.g., dealer roundtables, recognition programs, and tournaments)
• Identify opportunities for joint promotional activities that strengthen Golden 1’s visibility and drive incremental growth
• Ensure adherence to all applicable state and federal regulations, including BSA, AML, and fair lending requirements
• Maintain accurate and timely dealer records, agreements, and documentation
• Demonstrate high professional standards and accountability in representing Golden 1 across the dealer network

Requirements:

• Bachelor's Degree in Business Management or Finance. Equivalent work experience may be substituted for the Degree requirement
• 5 or more years of experience performing similar jobs in a financial institution
• Ability to establish, retain and grow strong relationships
• Ability to drive awareness and increase market share, identify growth opportunities
• Travel within field assignments
• Ability to communicate effectively with various levels of management, peers as well as clients
• Superior written and verbal communication skills
• Ensure agreements are presented in line with defined expectations
• Collect and report information on competitive products and service offerings
• Identify and report on competitive strengths and weaknesses
• Ability to exercise discretion and sound judgment in job performance and in interpersonal relationships
• Effective oral and written communications required to perform the duties outlined above
• Must possess sufficient manual dexterity to skillfully operate a portable laptop computer, fax machine, and telephone
• Must possess the ability to operate a motor vehicle
• Travel by car is required to visit dealerships in assigned regions
• Travel by plane or other public conveyance is required to attend meetings at headquarters, assist in high volume times at headquarters, provide support at dealerships outside of assigned region, and attend conferences/training as deemed necessary by management
• Overnight stays could be required for regions that require extended travel away from home base
• Corrected hearing in the normal range required. A telephone device to enhance hearing will be provided if needed
• Corrected vision in normal range