Product Designer

Cypress HCM is seeking a Product Designer to support their eCommerce portfolio by contributing to various stages from search and discovery to post-purchase experiences. The successful candidate will work closely with product designers, managers, and software engineers to deliver high-quality, human-centered design solutions.

Responsibilities:

• Expanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD across multiple products
• Understand that the nature of the evidence needed will parallel the nature of the risk presented to the customer and/or the business
• Your process is rooted in problem solving frameworks, where you leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems
• Learning is a critical part of your design philosophy, which allows teams to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth
• Leveraging mixed methods data insights to drive decision making
• This is where everything comes together as your teams commit to delivering an end-to-end experience. Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process

Requirements:

• Strong time management and the ability to effectively balance priorities in fast-moving environments
• Advanced understanding of Product Design
• Comfortable operating across entirety of the product design process, including research, concept development, execution, and production follow-through. This includes independently conducting research (script creation, conduct user testing, etc.) and rolling up their sleeves to execute smaller optimization or iteration work, not just the large initiatives
• Able to break down complex or ambiguous asks into a clear, actionable path forward
• Skilled at identifying opportunities, proposing solutions, and ideating across multiple directions while articulating tradeoffs/rationale, including working cross-functionally to bring in partner teams for alignment and visibility
• Superior knowledge of human-centered design practices
• Success in defining cohesive research and design strategies
• Expert written and verbal comm skills that result in effective relationship building
• Effective management, facilitation & collaboration skills to drive alignment across organizational peers and stakeholders
• Proven ability to influence cross-functional teams & leadership stakeholders without formal authority
• Experience with enterprise projects or complex strategic initiatives across multiple portfolios, products, and channels
• Success in defining short- & long-term strategies, visions & launching excellent products
• Curious attitude and desire to learn
• Superior knowledge and application of problem-solving frameworks/methodologies
• Understanding of software development lifecycle
• Portfolio of work, demonstrating knowledge of human-centered design and proficiency operating across entirety of the product design process
• Understanding or experience with Service Design and/or Experience Design a plus
• Experience defining journey maps to define end-to-end customer experiences