IT Support Analyst

Job Title: IT Support Analyst

Location: Los Angeles, CA (Century City)

Position: Contract 3 - 6 months (Onsite Monday Friday)

Join a Prestigious Global Industry Leader!

TalentFish is casting a line for a Technical Support IT Analyst (Level 1) with our premier client! This is an excellent opportunity for a Support Analyst looking to build a strong foundation with high-performing organization where your technical skills will help keep operations running efficiently. Prior experience at a law firm or professional services company is strongly preferred.

Overview

• As an IT Analyst, you will be responsible for providing technology solutions and support to customers, ensuring smooth daily IT operations. This includes supporting meeting/event technologies and participating in IT projects and initiatives.
• The IT Analyst will also contribute to advancing organizational effectiveness and exceptional service delivery.

What You'll Do

• Serve as a technical resource to customers for timely assistance, escalations, and high-quality support.
• Facilitate and support meeting technology events and tools (video conferences, presentations, client meetings, special events).
• Collaborate with firm-wide departments to schedule and execute meetings and events.
• Answer first-level support calls/emails and provide on-site end-user support.
• Install and maintain computer software standards per departmental requirements.
• Escalate and resolve software/hardware issues across IT teams.
• Maintain office computers and printers for operational availability.
• Update and manage the firm's asset management system.
• Use call tracking tools to log, update, escalate, and close tickets with complete lifecycle documentation.
• Practice call ownership by keeping customers informed until resolution.
• Participate in IT initiatives, projects, and deployments; promote training and user adoption.
• Support mobile device technologies and remote access tools (Citrix, VPN).
• Coordinate responses to planned service events and critical outages.
• Foster and enforce data security best practices in line with firm policies.
• Work beyond scheduled hours as necessary; light travel may be required.

What You Bring

• Proficiency in Technologies:
• Microsoft Windows Operating System (installation/configuration)
• Microsoft Office Suite
• ServiceNow, MS Teams
• Remote access architectures (Citrix, VPN)
• Mobile technologies (iOS, iPadOS)
• Networking (LAN/WAN, cabling, communication devices)
• Inter/Intra/Extranet technologies
• Document Management Systems (iManage/Work 10)
• Data security and related applications
• Project management practices

• Education & Experience:
• Associate's or Bachelor's degree preferred (or equivalent work experience).
• 3+ years providing direct IT support (software, hardware, networking).
• 3+ years supporting LAN/WAN and network systems.
• 3+ years configuring/installing/maintaining client PC operating systems.
• Professional services or law firm experience preferred.

Compensation and Employment
This role requires authorization to work in the U.S. without current or future visa sponsorship. The expected hourly rate for this position is $38 - $45 per hour, depending on experience and qualifications. This role qualifies for comprehensive benefits such as paid time off and optional health coverage. TalentFish is committed to pay transparency and equal opportunity. Compensation provided is in compliance with applicable state and federal regulations.
All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.
TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity.