Key skills
AIStrategic PlanningChange Management
About this role
OfficeTrack Consultant
Remote
Top Mandatory Skills:
Officetrack product (Golden config) need strategic planning and execution
Workforce Management expertise with Officetrack
Job Description:
We are looking for a team that has the following knowledge:
Design the OfficeTrack golden configuration with measurable acceptance criteria
Build the phased rollout plan with change management (pilot, expand, scale)
Design role-based permissions and system guardrails so manual workarounds become exceptions, not the norm
Identify UI pain points, AI opportunities, and automation opportunities across dispatch and field
Design integration improvements between OfficeTrack and adjacent systems (Amdocs, UKG, etc)
Define and execute the test plan against the production-like environment
Surface a continuous improvement backlog as the engagement progresses