Director, Product Management

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Director of Product Management will set and execute product and solution strategies, ensuring high-quality delivery across the product lifecycle while collaborating with cross-functional teams.

Responsibilities:

• Demonstrate customer obsession by delivering solutions that exceed client, patient, and internal stakeholder expectations
• Lead with a bias toward execution, ensuring work progresses efficiently without reliance on constant direction
• Define, maintain, and execute the product and solution roadmap, balancing long-term vision with near-term priorities
• Monitor the competitive landscape to inform product strategy and positioning
• Actively identify and adopt new and emerging technologies that improve product outcomes
• Bring hands-on experience with low-code platforms and orchestration solutions to accelerate delivery and reduce complexity
• Lead product planning activities and facilitate product forums to ensure timely, high-quality delivery
• Partner with engineering, architecture, legal, marketing, operations, and vendors to deliver market-ready solutions
• Establish governance, controls, and standardized product operations practices across matrixed teams
• Build feedback loops using metrics and stakeholder input to continuously improve processes
• Develop and maintain program-level playbooks and product operations frameworks
• Monitor and improve the operating effectiveness of product operations
• Own and support vendor management initiatives, including spend integrity and compliance AI development (requirements definition, vendor evaluation, governance/controls, and measurable outcomes)
• Communicate progress, risks, and outcomes through executive-ready updates and presentations
• Promote a culture of continuous improvement through education, engagement, and accountability
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences

Requirements:

• 7–10 years of job experience
• 3–5 years of people leadership experience
• Bachelor's degree or equivalent experience
• Demonstrated ability to balance strategy and execution
• Hands-on experience with low-code development or orchestration platforms
• Experience presenting to and influencing executive-level stakeholders
• Exposure to vendor management, spend integrity/compliance, and applied analytics/AI solutions supporting financial controls
• Proven ability to lead initiatives with impact across multiple business units
• Preferred area of study: Computer Science or related field
• 7+ years leading matrix teams in an enterprise environment
• 5+ years of software engineering or technical delivery experience
• 5+ years of experience in healthcare
• 5+ years of program or product management experience