Business Analyst III

Premera Blue Cross is dedicated to improving customers’ lives by transforming healthcare. As a Business Analyst III, you will assist in designing and delivering automation and AI-enabled workflow solutions to enhance operational efficiency and member experience.

Responsibilities:

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices. Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solutions. Meetings may include leadership
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows. Apply critical thinking to evaluate cross functional dependencies, including upstream and downstream impacts
• Contributes to enhancements of Business Analysis best practices and suggestions for improvements
• Creates business facing test scenarios, test scripts/cases, and mockups of data necessary to conduct testing. Creates the traceability between requirements and scenarios to ensure business requirements are met. May monitor and report on testing activity and results
• Consults with others in the development of appropriate training materials to support the needs of functional areas
• May provide support to other entry and junior level Business Analysts
• May investigate and research system problems and enhancements, working collaboratively with IT and business stakeholders to identify options and provide business and / or technical solutions
• Other duties as assigned

Requirements:

• Bachelor's degree or four (4) years' work experience
• Three (3) years of analytical experience in a technical or business environment, including at least 2 years performing business analysis functions (gathering business requirements, documenting process/data flows, and performing gap analyses)
• Experience scaling automation across multiple workflows or operational areas using repeatable delivery patterns
• Familiarity with claims operations or similar process‑driven domains
• Experience building dashboards and operational reporting using Power BI, Tableau, or equivalent BI tools
• Experience using SQL for data analysis
• Fluency using AI tools such as Copilot for drafting requirements, analyzing data, summarizing stakeholder input, or accelerating documentation workflows
• Experience with Lean methodology or Six Sigma
• Experience with Azure DevOps, Visio, or Sharepoint
• Experience in healthcare or other regulated industries
• Experience in a project environment that utilizes Agile or Waterfall methodologies