Senior Product Solutions Manager

EvenUp is a technology and AI company focused on closing the justice gap for personal injury lawyers and victims. The Senior Product Solutions Manager will lead enterprise customer implementations, configure environments, develop AI prompts, use SQL for data mapping and reporting, oversee testing and training, and provide customer feedback to influence the product roadmap.

Responsibilities:

• Drive End-to-End Implementation: Own the technical and operational setup for our customers
• Configure Customer Environments: Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates
• Write & Iterate AI Prompts: Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches
• Data & Reporting: Write and execute SQL queries to configure custom firm reports and validate data accuracy. Manage complex data mapping tasks, including provider contact entity linking. Leverage AI-assisted coding to investigate and resolve data discrepancies across backend and product layers
• Lead QA & Testing: Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness
• Program Management & Training: Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution)
• Product Feedback Loop: Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform

Requirements:

• 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations)
• A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers
• Comfortable writing and running complex SQL queries for data mapping, custom reporting and validation
• Experience writing, testing and iterating on AI prompts, based on a foundational understanding of how large language models (LLMs) process and respond to inputs
• You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing
• You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services
• You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success
• You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions
• travel will be required for this role
• Prior professional experience working with an enterprise "system of record"
• Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems