Senior Program Manager, Enterprise Digital Product - Product Transformation Team - Remote

Optum is focused on improving the flow of health data and information to create a more connected healthcare system. The Senior Program Manager will be responsible for driving cross-functional road maps and supporting the Enterprise Digital Product organization, utilizing product management best practices to enhance customer experiences. This role requires collaboration with various stakeholders to establish digital goals and ensure successful delivery of the product roadmap.

Responsibilities:

• Responsible for driving cross-functional road maps, milestones, and key updates across the business. Serve as a business lead for larger team resource planning, events, and large format team updates
• Serve as subject matter expert for the management processes, resources and governance, point of contact for Program Management best practices and continuous improvement
• Provide mentor support for Program and Product Managers to foster skill development and operational excellence
• Serve as primary intake channel for new opportunities: What do we want to achieve and why; work with stakeholders to map out the omni channel experience
• Apply strategic mindset, in partnership with product leads, engineers, TPMs, architects, and designers, to set digital goals, prioritize work, and align on quality & delivery expectations
• Establishes standards, guidelines, and cadences for Enterprise Digital Product program status reporting, including key milestones, risks, mitigation plans, and value impact that can be easily leveraged to support stakeholder and senior leader communications
• Drives critical conversations for decisions throughout the year adapt to emerging opportunities while navigating competing priorities
• Influence others and processes using solid interpersonal skills, critical thinking, and with an attitude that fosters teamwork in support of organizational goals
• Build solid relationships with key stakeholders across the organization to identify and understand needs and opportunities
• Partner with digital product and experience owners to ensure roadmap delivery to achieve business & digital goals
• Lead and drive operational excellence efforts to improve how Enterprise Digital Product plans, tracks, and delivers the portfolio of work
• Identify areas of opportunities and deliver solutions to standardize presentations, file management, and team workspaces

Requirements:

• 5+ years of experience in program/product management offices
• Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action
• Experience prioritizing & managing demanding workloads with concurrent deadlines
• Experience with large matrixed organizations and how they operate
• Proven solid analytical skills and business acumen
• Proven exceptional written and verbal communication skills with ability to communicate and inspire at all levels, including addressing opportunities, risks, and strategic positioning with business and technology leaders
• Experience with MS Office, Teams, and Outlook
• Experience utilizing Visio or Miro for process mapping
• Experience using product management software AHA!
• Experience in Healthcare
• Experience in direct to consumer