Key skills
SQLOracleRepositoryERPSDLCProject ManagementCommunication
About this role
HonorVet Technologies is a veteran-owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn''t a tagline — it''s the way we work. We don''t forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there''s a fit worth exploring.
Position Details
Key Responsibilities
1. CAPPS Financials Program Support
Position Details
- Title: Senior CAPPS Financials Technical Analyst
- Location: Remote
- Duration: Long Term
- Employment Type: Contract
Key Responsibilities
1. CAPPS Financials Program Support
- Perform highly advanced senior-level consultative services and technical assistance in support of the CAPPS Program
- Ensure CAPPS Financials Requirements, Procedures, Development, and Testing from the Managed Services vendor meet written procedures, coding standards, and the CAPPS System Development Lifecycle
- Review developed code for compliance with CPA-defined requirements and validate code comparisons prior to migration
- Ensure all digital products and content meet WCAG 2.1 accessibility standards, maintaining perceivable, operable, understandable, and robust experiences for all users
- Regularly review content for compliance and implement updates or remediation whenever accessibility issues are identified
- Coordinate testing efforts for compliance with CPA
- Submit WCAG accessibility waivers as required by CPA
- Actively track requests submitted to the vendor requesting resolution
- Track system (CAPPS) coding/configuration once resolution is available
- Renew waivers upon expiration if solutions have not been provided or installed
- Analyze business processes and current system workflows to assess ERP design fit
- Review functional designs, specs, and integration documents to identify technical gaps
- Evaluate upstream/downstream dependencies to ensure architectural alignment
- Prepare technical scenarios and test cases to validate system behavior
- Assess designs for performance, security, scalability, and data quality impacts
- Provide concise technical feedback during design walks, highlighting risks and dependencies
- Support design reviews to ensure accuracy and readiness for development and testing
- Maintain and support the CAPPS Service Desk Application including product configuration and administrative support
- Remain current on all functionality offered by BOSSDesk
- Maintain an ITIL-compliant service desk application and ensure it remains current with all approved configuration changes
- Perform advanced troubleshooting and root cause analysis
- Ensure integration and provide API support (TDIS)
- Respond to reported incidents and monitor the system
- Maintain technical documentation and knowledge management repository
- Collaborate and coordinate with BOSSDesk as required for engineering and product support
- Assist with data analysis and requested reporting
- Provide Level 2 Service Desk duties including ticket handling for complex issues, in-depth troubleshooting, and basic configurations
- Actively respond to and maintain customer ticket requests via CAPPS Service Desk including interface issues, IP listing, CPA EFT server connectivity, agency transfer files, and batch failures
- Actively participate in CPA''s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities
- Make presentations at CAPPS User Groups
- Perform all duties following CPA''s processes, policies, and procedures within project scope and on schedule
- Work in accordance with ITIL principles and practices for IT service management (ITSM) and IT asset management (ITAM)
- Plan, design, develop, implement, support, and maintain IT security measures to safeguard system information
- Participate in annual SOC-1 attestation audits ensuring accuracy and security of all CAPPS information
- Ensure all enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy
- Participate in Disaster Recovery and Upgrade Testing activities
- 10 Years – Texas public sector experience, directly working for or supporting a Texas state government agency
- 10 Years – Experience performing technical activities in support of CPA application systems
- 10 Years – Experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross functional communication
- 10 Years – Experience preparing materials for and conducting executive-level presentations
- 10 Years – Experience performing technical project management activities in support of CPA''s CAPPS program
- 10 Years – Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable
- 10 Years – Knowledge of data integration, data quality, and SDLC processes and methodologies
- 10 Years – Technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, Peoplecode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher
- 10 Years – Experience with CAPPS Central production and deployment for more than 100 agencies and 5 Hub instances
- 8 Years – Experience with IT service desk functions and ITIL framework methodologies
- 3 Years – Providing full support for BOSSDesk or comparable ITIL compliant service desk application
- 10 Years – Experience with software and hardware management industry best practices
- 10 Years – Experience with CPA''s legacy Statewide Financial Systems production support
- 10 Years – Experience developing technical specifications to support IT procurements