Customer Service Representative - Remote

Stillwater Insurance Group is a mid-sized national insurance provider offering home, auto, and commercial insurance products. The Customer Service Representative plays a critical role in building relationships with policyholders and agents by delivering accurate and timely service, handling inquiries, processing policy updates, and resolving customer concerns.

Responsibilities:

• Respond to service requests across multiple communication channels while meeting established service level objectives
• Provide policy and coverage information, including account status, transaction history, and explanations of coverage
• Assist agents and policyholders with policy issuance, continuation, and updates
• Process policy changes accurately and efficiently
• Resolve customer complaints, concerns, and inquiries in a timely and professional manner
• Build trust-based relationships by listening to customer needs and educating them on appropriate products and services
• Collaborate with internal departments to ensure effective resolution of customer needs
• Perform administrative and basic clerical/accounting functions as required
• Adhere to company guidelines, procedures, and regulatory compliance standards
• Perform other duties as assigned

Requirements:

• High school diploma or GED
• Active Personal Lines Property & Casualty Agent License (2-20 FL)
• Ability to maintain licensure in required states based on business needs
• Strong verbal and written communication skills
• Proficiency in database systems, internet applications, and Microsoft Office
• Strong organizational skills and ability to manage multiple priorities
• High level of accuracy and attention to detail
• Ability to work independently and collaboratively
• If remote, ability to maintain stable internet service and a quiet work environment
• Prior insurance agency or carrier experience in a customer service role
• Bilingual (Spanish/English)