Staff Business Analyst - IT Infrastructure Planning

Dexcom Corporation is a pioneer and global leader in continuous glucose monitoring (CGM), focused on improving human health. They are seeking an experienced IT Infrastructure Analyst and Planner to design, maintain, and optimize IT infrastructure in a fully remote role, supporting various business areas in a regulated industry.

Responsibilities:

• Coordinate, develop and maintain a strategic roadmap for IT infrastructure, including servers, networks, cloud solutions, and data storage, to support all Business areas
• Ensure employee capacity planning is maintained to identify bottlenecks and recruitment requirements
• Collaborate remotely with cross-functional teams (manufacturing, applications, R&D, information security, regulatory) to align infrastructure with business demands and medical device lifecycle needs
• Conduct cost-benefit analyses for infrastructure projects, including capital expenditures (CapEx) and operational expenditures (OpEx)
• Prepare detailed budgets and forecasts for IT infrastructure investments, ensuring alignment with organizational financial goals
• Monitor and report on ROI for infrastructure initiatives, identifying opportunities for cost optimization without compromising quality or compliance
• Evaluate technology decisions and vendor quotes for integration into manufacturing processes
• Lead Meetings, Strategic Workshops and Planning Sessions: Facilitate virtual workshops with cross-functional teams to align IT infrastructure strategies with manufacturing, R&D, and regulatory goals, ensuring proactive identification of infrastructure needs and opportunities
• Develop and Monitor KPIs: Establish, track, and report key performance indicators (KPIs) for IT infrastructure performance, such as system uptime, cost efficiency, and compliance metrics, providing actionable insights to stakeholders
• Drive Continuous Improvement: Coordinate regular review sessions to assess infrastructure performance, identify process bottlenecks, and implement optimizations to enhance operational efficiency and scalability
• Assess and select third-party vendors for hardware, software, and managed services, evaluating technical capabilities, reliability, and compliance with medical device regulations
• Negotiate contracts and service-level agreements (SLAs) remotely to ensure cost-effectiveness and performance standards
• Monitor vendor performance, conduct periodic reviews, and mitigate risks associated with vendor dependencies
• Identify, assess, and prioritize IT risks, including cybersecurity threats, data integrity issues, and system downtime, with a focus on protecting sensitive patient and product data
• Develop and implement risk mitigation strategies, ensuring compliance with HIPAA, GDPR, and other relevant regulations
• Lead system reliability and business continuity planning, conducting regular testing to ensure minimal disruption to manufacturing operations
• Oversee the implementation of infrastructure upgrades, migrations, and new deployments, ensuring timelines and budgets are met through remote coordination
• Coordinate with internal stakeholders and external partners via virtual tools to deliver projects that enhance operational efficiency and scalability
• Ensure IT Infrastructure systems meet compliance requirements by coordinating activities and deadlines
• Maintain detailed documentation for audits, including risk assessments, vendor evaluations, and financial justifications, submitted electronically

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
• Minimum of 7+ years of experience in IT infrastructure planning, with at least 3 years in a manufacturing or regulated industry (medical device experience strongly preferred)
• Proven track record in financial analysis, vendor management, and IT risk management
• High level knowledge of IT infrastructure components (e.g., virtualization, cloud platforms like AWS/Azure, networking, storage solutions)
• Familiarity with manufacturing systems such as MES (Manufacturing Execution Systems), ERP (e.g., Oracle EBS)
• Understanding of cybersecurity frameworks (e.g., NIST, ISO 27001) and system reliability planning
• Planning & organizing: IT Infrastructure deliverables
• Financial acumen: Ability to perform cost modeling, budgeting, and ROI analysis for IT investments
• Vendor management: Experience negotiating contracts and evaluating vendor performance in a technical context
• Risk management: Knowledge of risk assessment methodologies and mitigation strategies, particularly in regulated environments
• Excellent analytical and problem-solving skills, with a detail-oriented mindset
• Strong communication skills to collaborate remotely with technical teams, executives, and external vendors via virtual platforms
• Ability to work independently under pressure in a fast-paced, compliance-driven environment
• Typically requires a Bachelor's degree in a technical discipline, and a minimum of 8-12 years related experience or Master's degree and 5-7 years equivalent industry experience or a PhD and 2-4 years of experience
• Master's degree
• Scrum/Agile or PMP (Project Management Professional) or equivalent
• ITIL Foundation or higher