Manager, Data Analytics

Gartner is a leading company that guides the leaders who shape the world through expert analysis and bold ideas. As a Manager of Data Analytics, you will support and execute strategic initiatives to improve service delivery outcomes, focusing on complex analysis and project execution.

Responsibilities:

• Support strategic CSM Service Model project to transform GS&D Service Model for the future
• Own defined project workstreams or components of larger programs, from planning through execution
• Conduct qualitative and quantitative analysis to evaluate pilot performance, identify trends, and surface insights
• Conduct territory analytics to size the impact on workforce and business transitions
• Build presentations that clearly communicate findings and recommendations
• Partner with service delivery teams to gather requirements, understand workflows, and capture associate feedback
• Document current‑state processes and help identify opportunities for efficiency, scalability, and effectiveness
• Support pilot execution by tracking progress, risks, and outcomes against defined success metrics
• Coordinate with CSO Leaders, TP&A, CSO Ops, Service Analytics, CSO L&D and other partners to support program rollout activities
• Manage timelines, dependencies, and deliverables to ensure projects stay on track
• Contribute to ad‑hoc GS&D initiatives and continuous improvement efforts as business needs evolve