Customs Project Manager

DHL Express is recognized as the #1 Delivery and Logistics Company in the world, known for its commitment to empowering employees. The Customs Project Manager leads large-scale digitalization initiatives to enhance customs clearance performance and operational efficiency across U.S. operations.

Responsibilities:

• Apply formal project management methodologies, including scope definition, RAID tracking, milestone planning, governance cadence, and reporting
• Translate project requirements and stakeholder interests into actionable objectives and tasks, ensuring that all voices are heard and considered
• Manage multiple concurrent initiatives, ensuring prioritization, risk mitigation, and adherence to agreed timelines and budgets
• Track and report performance outcomes, tool adoption, operational improvements, and benefits realization to ensure delivery of measurable business value
• Maintain structured and transparent communication with BIT, USA and Regional OPS leaders, and global stakeholders across all project phases
• Lead change management efforts to promote adoption of new tools and processes, including development of training materials, communication plans, and targeted country support
• Work closely with global EGAP program teams to ensure alignment with global standards, effective knowledge sharing, and high-quality deliverables
• Act as a trusted advisor to operational leaders, proactively addressing concerns and driving alignment
• Create communication plans, training materials, SOP updates, and operational readiness assessments
• Drive adoption across multisite and customs operations

Requirements:

• Bachelor's degree in Engineering, Computer Science, Information Systems, Business Administration, or a related field
• Minimum 7+ years of experience in Network Operations, Customs Operations, BIT for Operations, or comparable environments
• Proven track record of successfully managing complex projects from initiation to completion
• Exposure to customs clearance systems, trade compliance tools, or regulated operational environments strongly preferred
• PMO or equivalent through experience
• Strong leadership and interpersonal skills with the ability to influence without direct authority
• Excellent written and verbal communication skills, with the ability to translate technical concepts into operational language
• Strong organizational skills with proven ability to manage multiple initiatives simultaneously
• Analytical and critical-thinking mindset with a strong results orientation
• High attention to detail and disciplined execution
• Fluency in English
• Working knowledge of DHL clearance applications (e.g., GCCP, DCE, PCT) or similar systems
• Experience with project management tools (e.g., JIRA, MS Project, Smartsheet)
• Experience supporting training programs, SOP development, or structured stakeholder engagement
• Familiarity with Change management methodology
• Customs Broker's License preferred