DHL Express is recognized as the #1 Delivery and Logistics Company in the world, known for its commitment to empowering employees. The Customs Project Manager leads large-scale digitalization initiatives to enhance customs clearance performance and operational efficiency across U.S. operations.
Responsibilities:
- Apply formal project management methodologies, including scope definition, RAID tracking, milestone planning, governance cadence, and reporting
- Translate project requirements and stakeholder interests into actionable objectives and tasks, ensuring that all voices are heard and considered
- Manage multiple concurrent initiatives, ensuring prioritization, risk mitigation, and adherence to agreed timelines and budgets
- Track and report performance outcomes, tool adoption, operational improvements, and benefits realization to ensure delivery of measurable business value
- Maintain structured and transparent communication with BIT, USA and Regional OPS leaders, and global stakeholders across all project phases
- Lead change management efforts to promote adoption of new tools and processes, including development of training materials, communication plans, and targeted country support
- Work closely with global EGAP program teams to ensure alignment with global standards, effective knowledge sharing, and high-quality deliverables
- Act as a trusted advisor to operational leaders, proactively addressing concerns and driving alignment
- Create communication plans, training materials, SOP updates, and operational readiness assessments
- Drive adoption across multisite and customs operations
Requirements:
- Bachelor's degree in Engineering, Computer Science, Information Systems, Business Administration, or a related field
- Minimum 7+ years of experience in Network Operations, Customs Operations, BIT for Operations, or comparable environments
- Proven track record of successfully managing complex projects from initiation to completion
- Exposure to customs clearance systems, trade compliance tools, or regulated operational environments strongly preferred
- PMO or equivalent through experience
- Strong leadership and interpersonal skills with the ability to influence without direct authority
- Excellent written and verbal communication skills, with the ability to translate technical concepts into operational language
- Strong organizational skills with proven ability to manage multiple initiatives simultaneously
- Analytical and critical-thinking mindset with a strong results orientation
- High attention to detail and disciplined execution
- Fluency in English
- Working knowledge of DHL clearance applications (e.g., GCCP, DCE, PCT) or similar systems
- Experience with project management tools (e.g., JIRA, MS Project, Smartsheet)
- Experience supporting training programs, SOP development, or structured stakeholder engagement
- Familiarity with Change management methodology
- Customs Broker's License preferred