Enterprise Customer Success Manager - Global SaaS

Areti Group is a fast-growing, Series-A-backed SaaS business operating in the HR and workforce technology space. They are seeking an Enterprise Customer Success Manager to own a portfolio of strategic enterprise clients, drive adoption and engagement, and act as a trusted advisor to HR leaders.

Responsibilities:

• Own a portfolio of strategic enterprise clients
• Build trusted relationships with senior stakeholders
• Drive adoption, engagement and long-term value
• Lead strategic account planning and reviews
• Identify commercial risks and growth opportunities
• Partner with Product and Engineering to influence platform development
• Support onboarding, implementation and transformation initiatives
• Act as a trusted advisor to HR, Benefits and Reward leaders

Requirements:

• Enterprise SaaS experience
• Commercial awareness including renewals, retention and growth
• Experience managing complex enterprise organisations
• Strategic account ownership
• Strong stakeholder management skills
• Experience owning and developing senior stakeholder relationships
• Ability to balance strategic thinking with operational execution
• Product curiosity and interest in technology and AI
• Benefits, HR, Reward, or Wellbeing Technology experience
• Global experience, experience working with multinational organisations
• Onboarding, implementation or transformation experience