
Must Have Technical/Functional Skills
Functional & Technical Expertise
Leadership & Soft Skills
Excellent communication, presentation, and stakeholder management skills.
Ability to influence senior business leaders and drive consensus.
Strong problem-solving mindset with a proactive, results-oriented approach.
Comfortable working in global, cross-cultural environments.
Roles & Responsibilities
Functional Leadership
SAP PP/PI Support :
Support SAP PP-PI business processes end-to-end.
Able to participate in project related activities when needed.
MES Integrations multiple MES systems awareness preferable.
Analyze and fix batch management, process orders, production orders, BOM, routing, recipe, and work center issues.
Coordinate with business users, key users, and technical teams.
Support month-end and year-end production activities.
Monitor interfaces and batch jobs related to production planning.
Global Label Management Configuration / Support preferable.
Transform and SAP s own solution SAP GLM
Report Symbols configuration and related developments on custom labels
Troubleshoot label printing issues.
Support printer configuration and label templates.
Ensure compliance with regulatory and customer-specific labeling requirements.
Coordinate with manufacturing sites globally for label deployment.
AMS Operations
Manage SLA and KPI compliance.
Conduct ticket trend analysis and continuous improvement initiatives.
Prepare weekly/monthly service reports.
Participate in on-call and hypercare support when required.
AMS Experience Expected
Service Request Management
Problem Management
Change Management
Release Management
SLA Monitoring
Root Cause Analysis (RCA)