Project Manager with PMP (Face to Face interview in Harrisburg, PA)

Vendor & Contract Management

• Serves as the primary point of contact for the vendor and manages all contractual obligations
• Acts as a key liaison between the PFBC and Pand the PALS platform vendor to communicate requirements, surface issues, and coordinate enhancements
• Leads weekly, monthly, and annual vendor performance meetings and special project meetings
• Ensures deliverables meet quality expectations, timelines, and contract terms
• Maintains documentation of contract amendments, renewals, and change orders
• Conducts annual vendor background check reviews and compliance verification

System Performance Monitoring

• Monitors and reports on Service Level Agreement (SLA) performance, identifying trends and escalating issues as needed
• Tracks system uptime, downtime, incidents, failures, and root cause analyses
• Reviews and validates System and Organization Controls (SOC) reports, Disaster Recovery (DR) test results, and other vendor provided compliance artifacts
• Coordinates DR test planning, execution, and validation

Change Management & Enhancements

• Oversees the change request process, including scoping, prioritization, approvals, and hours tracking
• Drives planning and delivery of system enhancements and new functionality
• Maintains the change request hours budget and provides regular updates to leadership
• Manages blackout dates, release schedules, and impact assessments
• Conducts lessons-learned session after projects to identify recommendations for improvement

Testing & Release Coordination

• Plans and coordinates User Acceptance Testing (UAT) activities with internal teams and the vendor
• Ensures successful production deployments and validates post-release system performance
• Facilitates load testing and accessibility testing to meet state and federal compliance requirements

Compliance & Governance

• Ensures the system and vendor activities adhere to accessibility requirements (such as WCAG/Section 508)
• Monitors compliance with security standards and audit requirements
• Maintains documentation, risk logs, and operational procedures
• Coordinates with security, legal, and compliance teams to ensure projects adhere to applicable laws, regulations, and policies
• Supports audits and reviews related to project activities and system changes

Interpersonal & Leadership Skills

• Demonstrates exceptional communication skills, providing clear, concise, and actionable information to both technical and nontechnical stakeholders
• Fosters a team-oriented environment and builds collaborative relationships with vendor, agency teams, and leadership by exercising open communication, shared goals, and problem-solving skills
• Maintains a proactive, solutions-oriented mindset when addressing issues, risks, or system challenges.
• Exhibits strong organizational skills and the ability to manage multiple competing priorities
• Leads meetings effectively, ensuring discussions stay on track and that action items, owners, and deadlines are clearly defined, documented, and communicated
• Fosters a team-oriented environment by encouraging open communication, shared goals, and collaborative problem solving

Skills & Qualifications

• PMP Certification (Required)
• 10+ years of experience managing IT vendors and complex systems (Required)
• Strong understanding of SLAs, contract management, and IT governance
• Knowledge of system testing practices (UAT, load testing, DR testing)
• Familiarity with accessibility compliance standards
• Excellent communication, coordination, meeting facilitation, and problem-solving skills
• Ability to manage multiple priorities and maintain strong relationships with vendors and stakeholders