IT Service Desk Analyst

IT Service Desk Analyst
Detroit, MI - Onsite downtown
12+ Months W2 contractor role with chance of extending or converting
Pay Rate: $23-25/HR
Call center-based IT Tier 1 support

Role Summary
Service Desk Analyst (Level 1)

• Provide first-level contact and incident resolution for all users with all issues
• Uses advanced troubleshooting skills
• Review knowledgebase articles ensuring accuracy of content
• Provide accurate and timely logging of incidents and resolution
• Meet or exceed performance goals
• Escalate problems as appropriate following Service Desk procedures

Required Skills:

• 1 year of recent experience in Service Desk/Help Desk operations

*Beware of scams. S3 never asks for money during its onboarding process