ITSM Consultant (ITIL & ServiceNow)

We are seeking an experienced ITSM professional with 7+ years of experience in IT Change, Incident, and Problem Management to support a critical enterprise environment.

Required Skills:
• ITIL Foundation Certified
• Strong ServiceNow experience
• IT Change, Incident & Problem Management
• Major Incident Management
• Process Improvement & Service Optimization
• SLA Monitoring, Reporting & Governance

Key Responsibilities:
• Lead and enhance ITSM processes aligned with ITIL best practices
• Manage high-priority incidents and coordinate rapid resolution efforts
• Optimize ServiceNow workflows across Incident, Change, Request, and Problem Management
• Drive process improvements and service quality initiatives
• Collaborate with stakeholders and provide ITSM training and guidance