Demand Analyst

Position: Business Analyst (Advanced) – Demand Analyst 
Location: Tallahassee, FL (Onsite – Monday through Friday)
Duration: ASAP – June 30, 2027 (with possible extensions)
Rate: $50/hr

Due Date: ASAP

Position Overview

We  are seeking an experienced Business Analyst (Demand Analyst) to serve as the liaison between business stakeholders and Information Technology teams. This role is responsible for intake, analysis, documentation, prioritization, and governance support of technology proposals from ideation through project approval.

The ideal candidate will possess strong business analysis, stakeholder engagement, process improvement, and business case development experience. The Demand Analyst will collaborate with business units, technical teams, and leadership to identify strategic technology needs, evaluate solution feasibility, document requirements, and support governance processes within ServiceNow and related portfolio management tools.

Education

Bachelor’s degree in Computer Science, Information Systems, Business Administration, Communications, or a related field, or equivalent work experience.

Experience

• A minimum of 3 years of business process analysis and requirements documentation, including independent facilitation with executives and subject matter experts, is required.
• Proficiency in process mapping/modeling with tools such as Visio is required.
• Experience facilitating the intake of ideas and converting them into documented demands/proposals within ServiceNow (or similar portfolio management tool).
• Proficiency in Microsoft Office Suite, particularly Excel, Work, PowerPoint, and Visio, is required. 
• Experience preparing business case materials, including TOI/TCO analysis, cost-benefit assessments, and risk summaries.
• Experience using SharePoint and Microsoft Teams for collaboration and document management is required; exposure to Microsoft Power BI is preferred.
• Knowledge of how business requirements translate into technical requirements is required.  

Required Skillset

• Business process analysis and requirements elicitation
• Business case development and ROI/TCO analysis
• Process mapping and modeling using Visio
• ServiceNow Demand Management or similar portfolio management platforms
• Stakeholder facilitation and workshop leadership
• Business requirements documentation and scope definition
• Cost-benefit analysis and risk assessment
• Gap analysis and process improvement initiatives
• Executive presentation development and reporting
• Microsoft Office Suite (Excel, Word, PowerPoint, Visio)
• SharePoint and Microsoft Teams collaboration tools
• Knowledge of translating business requirements into technical requirements
• Understanding of governance, portfolio management, and proposal lifecycle processes
• Familiarity with Power BI reporting and dashboards (preferred)

Certifications and Qualifications

Desired Certifications:

• Certified Business Analysis Professional (CBAP)
• PMI Professional in Business Analysis (PMI-PBA)
• Project Management Professional (PMP)
• PMI Agile Certified Practitioner (PMI-ACP)
• ITIL Certification

Key Responsibilities

• Facilitate intake meetings and collaborate with business stakeholders to gather and document technology proposals.
• Categorize and prioritize proposals based on business value, strategic alignment, urgency, complexity, and impact.
• Analyze proposal trends, recurring requests, and feasibility against technical and organizational constraints.
• Develop business cases including ROI, TCO, cost-benefit analysis, risk assessments, and cost-savings estimates.
• Document business objectives, scope, assumptions, constraints, risks, and impacted systems.
• Research and model current-state and future-state business processes using Visio and related tools.
• Maintain proposal documentation and lifecycle progression within ServiceNow.
• Prepare executive-level presentations and recommendation materials for leadership review.
• Conduct stakeholder interviews, workshops, and requirements gathering sessions.
• Collaborate with technical teams to translate business needs into actionable requirements.
• Support cybersecurity assessment activities when required.
• Identify process improvement opportunities and recommend innovative technology solutions.
• Assist with governance reviews and proposal approval processes.
• Maintain workload tracking, assignment management, and accurate time reporting.