Technical Customer Success Manager

Domo is a company that specializes in AI and data products, enabling innovative uses of data for measurable impact. They are seeking a Technical Customer Success Manager to drive the long-term success of enterprise customers by combining strategic account management with technical expertise, ensuring customer satisfaction and driving platform adoption.

Responsibilities:

• Manage enterprise customer relationships and serve as the trusted advisor and primary point of contact throughout the customer lifecycle
• Lead customers through technical adoption and expansion of the Domo platform by providing strategic guidance and best practices
• Anticipate customer needs and align Domo's capabilities with their overall business vision and objectives
• Build strong relationships with customer stakeholders at all levels, including C-suite executives, by demonstrating both business acumen and technical understanding
• Collaborate with Sales, Professional Services, Support, and other internal stakeholders to ensure a seamless customer experience
• Provide customers with consultative guidance on data strategy, platform optimization, and use case expansion
• Leverage hands-on platform knowledge to demonstrate capabilities, educate customers on Domo's features, and articulate recommendations for use case expansion
• Monitor customer health metrics and technical adoption indicators to proactively identify risks and opportunities
• Act as liaison between customers and internal teams, including Product Management, Engineering, and Professional Services

Requirements:

• 2+ years of professional B2B technology sales or account management experience, preferably in SaaS environments
• 2+ years of experience in a technical or data-focused role (e.g., BI Analyst, Data Analyst, Solutions Engineer, Technical Account Manager, or similar positions)
• Proven track record of managing enterprise accounts and consistently meeting or exceeding renewal and expansion objectives
• Experience working with Fortune 500 companies and communicating effectively with C-level executives
• Strong understanding of business intelligence concepts, data modeling, and ETL/ELT processes
• Basic to intermediate SQL proficiency
• Familiarity with cloud data platforms (e.g., Snowflake, Databricks, AWS, GCP, Redshift, BigQuery, etc.) and modern data architectures
• Hands-on experience with BI or analytics platforms; experience with Domo is preferred
• Ability to understand APIs, data connectors, and system integrations at a conceptual level
• Exceptional communication and presentation skills with the ability to translate complex technical concepts for both technical and non-technical audiences
• Strong organizational and time management skills to successfully manage multiple enterprise accounts simultaneously
• Excellent negotiation skills and ability to navigate complex organizational dynamics
• Strategic thinker with a consultative approach and problem-solving orientation
• Self-driven, results-oriented, and accountable for outcomes
• Customer-first mentality with a passion for driving customer success through technology
• Ability to thrive in a fast-paced, collaborative environment and adapt to evolving customer needs
• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience
• Experience with Domo