Customer Service Associate I Bilingual

Intermountain Health is a healthcare organization committed to providing quality service, and they are seeking a Customer Service Associate I Bilingual to assist patients with billing inquiries and complaints. The role involves handling inbound and outbound calls, resolving issues, and ensuring patient satisfaction while promoting the organization's mission and values.

Responsibilities:

• Provides coverage for all patients and others for incoming calls and inquiries
• Utilizes various computer systems to resolve patient billing questions and document interactions
• Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion
• Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs
• Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards

Requirements:

• Demonstrated experience in customer service, collections or a call center environment
• Bilingual certification through Alta Language Testing
• Demonstrates basic computer skills
• Demonstrates knowledge of excellent customer service behaviors
• Two (2) Years of experience in customer service, collections or call center environment
• Demonstrates basic knowledge of general medical billing, insurance and billing processes