Senior Technician Cust Data Management (Remote)

RTX is the world's largest aerospace and defense company, dedicated to solving the world’s most complex problems. The Senior Technician Cust Data Management role involves managing requisition and sustainment processes for support equipment assets, requiring strong technical skills and daily interface with various teams and customers.

Responsibilities:

• Process new build requisitions in SAP on demand, to successfully deliver support equipment to the end user
• Support ad-hoc demands from support equipment leadership team
• Process “New” incoming orders for design, build and service requests
• Process Repair, Upgrade, and Spare Details service requests
• Resolve Fleet Management related issues from customers that are data driven
• Assist in base stand, the candidate will ensure that all tools are accepted in WAWF prior to shipment
• Coordinate Tool movement for customer use (Spares, loans). The candidate will coordinate with Defense Contract Management Agency and Delivery assurance to ensure all tools have the proper acceptance documents
• Update SAP Equipment Records and generate forms for government owned shipments
• Support Gov’t Property related requests (Audits, Cycle Counting, Verifying locations of assets)
• Support Engine Manufacture’s equipment including incoming & outgoing shipments, labeling equipment, and inventory
• Update data in SAP and internal databases
• Support corresponding requisitions when required, including answering questions and action request from the field
• Provide warehouse support during wall-to-wall inventory
• Process Repair, Upgrade, and Spare Details service requests execute the technically complete process for all assets that were received on PO
• Travel up to 10%
• English (read, write, speak) is required when communicating with customers, co-workers, or supervisors who only speak English

Requirements:

• High School Diploma, Associate Degree or other 2 year post high school training
• 4 years of experience in Data Management
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
• The selected candidate must reside in Puerto Rico
• English (read, write, speak) is required when communicating with customers, co-workers, or supervisors who only speak English
• Prior experience with SAP and Maintenix, Prior SAP requisition process
• Ability to analyze data to draw conclusions and make appropriate recommendations
• Experience with Microsoft Office applications
• Interpersonal skills including the ability to work professionally with individuals and in teams and to interact effectively at all levels within the company