Customer Service Representative

Risus Talent Partners is seeking a Customer Service Representative for their Strategic Account Services team. This role will serve as the primary contact for assigned customer accounts, managing orders and coordinating with internal teams to ensure exceptional customer service.

Responsibilities:

• Serve as the primary contact for assigned customer accounts
• Manage customer orders, pricing requests, and account activity
• Coordinate with internal teams across multiple locations to ensure timely execution and issue resolution
• Build strong customer relationships through proactive communication and support
• Track and resolve customer concerns while maintaining a high level of service
• Support strategic account initiatives and special projects

Requirements:

• Experience in Customer Service, Account Management, Sales Support, Customer Success, Order Management, or Inside Sales
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with ERP, CRM, or order management systems
• Packaging, manufacturing, distribution, or supply chain experience is a plus