Customer Experience Manager

Phoenix Energy Technologies, now known as Verantum, is committed to providing innovative energy management solutions for businesses. The Customer Experience Manager role involves overseeing and improving customer satisfaction while ensuring a seamless customer experience through the development and implementation of customer service strategies.

Responsibilities:

• Overseeing and improving customer satisfaction
• Ensuring a seamless customer experience
• Developing and implementing customer service strategies
• Addressing client concerns promptly
• Analyzing customer feedback to identify areas for improvement
• Collaborating with cross-functional teams to align customer expectations with company goals

Requirements:

• Expertise in Customer Satisfaction and Customer Experience to ensure the highest quality of service
• Strong Analytical Skills to interpret customer data and implement actionable improvements
• Proficiency in Communication and Customer Service for clear and empathetic interactions with clients
• Proven ability to manage and resolve customer concerns effectively
• Strong organizational and time-management skills
• Experience with customer relationship management (CRM) tools is beneficial
• Bachelor's degree in Business Administration, Marketing, or a related field preferred