Manager-Digital Product Operations

American Express is a leading financial services company focused on providing exceptional customer experiences. The Manager-Digital Product Operations role is responsible for overseeing the planning and coordination of software delivery activities, ensuring alignment with program objectives and stakeholder relationships across various business lines.

Responsibilities:

• Support the Program Management Office (PMO) in planning and coordinating activities across all phases of the software delivery lifecycle, enabling the delivery of capabilities that drive risk mitigation for existing customers across underwriting, communications, and collections as part of the WTTC program
• Drive end-to-end progress across Credit, Fraud, Foundational, and Non-Risk journeys, ensuring alignment to timelines, priorities, and program objectives
• Collaborate with Strategy, Product, and Solution Management to facilitate capability and feature definition, ensuring clear documentation and effective tracking of progress across the delivery lifecycle
• Build and manage stakeholder relationships across lines of business to drive alignment and visibility of enterprise program dependencies
• Track and maintain an integrated view of the roadmap, including cross-team progress, key dependencies, and highlighting risks or gaps to ensure overall program health
• Support forecasting and tracking of feature delivery across Program Increments (PIs), while identifying process gaps and driving improvements to enhance delivery efficiency
• Support evolving ways of working, including agility sessions and enterprise initiatives, while enabling adoption of new tools and supporting change management efforts across the program