Business Analyst

Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. The Business Analyst supports the contract team by updating and maintaining artifacts, technical diagrams, and system documentation to reflect the current state of IT/OT systems.

Responsibilities:

• Support the team in re‑baselining outdated artifacts, Technical Configuration Diagrams (TCDs), and system documentation to accurately reflect the current operational state of IT/OT systems within the contract
• Ensure the accuracy, completeness, and ongoing maintenance of information, data, and artifacts within the IT/OT repository as systems and services evolve
• Collaborate with architects, engineers, and service owners to collect, validate, and document system architecture details, interfaces, dependencies, and operational characteristics
• Support the team in maintaining and updating Systems Engineering Life Cycle (SELC) and other architecture artifacts in accordance with DHS standards
• Participate in incident and problem management activities, including facilitating and documenting root cause analysis (RCA) efforts across incidents to identify systemic issues and common failure patterns
• Assist in evaluating the effectiveness of monitoring and alerting, documenting gaps, and recommending data‑driven improvements to prevent incident recurrence
• Utilize agency‑approved tools (e.g., ServiceNow, SharePoint) to produce, manage, and maintain government‑owned documentation and artifacts

Requirements:

• Ability to obtain and maintain a Public Trust is required
• Must be a U.S. Citizen without dual citizenship
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field
• 1+ years of experience as a Business Analyst or similar role supporting IT systems, documentation, or enterprise architecture efforts
• Experience documenting IT systems, architectures, and technical artifacts
• Ability to analyze and validate system information across multiple stakeholders
• Experience supporting or documenting Configuration Management artifacts
• Familiarity with incident management and root cause analysis (RCA) concepts
• Strong written and verbal communication skills for technical documentation
• Experience working in federal IT environments
• Familiarity with ServiceNow, CMDBs, or ITSM/ITOM processes
• Experience supporting Technical Configuration Diagrams (TCDs) or EA repositories
• Exposure to systems monitoring, alerting, or operational reporting
• Ability to synthesize complex technical information into clear, concise artifacts for leadership and auditors