ITIL Automation / Orchestration Engineer

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to the U.S. government, defense, and intelligence community. They are seeking an ITIL Automation / Orchestration Engineer to streamline and modernize service delivery across ITSM platforms by designing automations, integrating systems, and building orchestration workflows.

Responsibilities:

• Build automated workflows that streamline ITIL/ITSM processes (Change, Incident, Request, CMDB, etc.)
• Integrate platforms such as ServiceNow, cloud services, monitoring tools, and DevSecOps pipelines
• Develop reusable automations that reduce toil and improve service quality across the enterprise
• Collaborate with service owners to translate ITIL processes into actionable automated workflows
• Implement orchestration that connects infrastructure, applications, and support systems
• Contribute to broader modernization initiatives by standardizing automation best practices

Requirements:

• Strong experience with ITSM platforms (ServiceNow preferred)
• Hands‑on experience building automations, REST integrations, and workflow orchestration
• Solid understanding of ITIL processes and service management fundamentals
• Strong scripting skills (Python, JavaScript, PowerShell)
• Experience integrating cloud platforms, monitoring tools, and CI/CD systems
• Ability to work across teams to define automation needs and deliver practical solutions
• US Citizenship Required
• Candidate must possess active SECRET clearance, and the ability to obtain TOP SECRET/SCI
• Batchelors and 8 years of progressive work experience
• ITIL Foundation or higher certifications
• Experience with ServiceNow Flow Designer, IntegrationHub, or similar tools
• Experience with enterprise architecture, CMDB design, or process optimization