Mid Market Customer Activation Manager | Bill Pay Specialist

Ramp is building the smart infrastructure for finance teams, automating how businesses manage their spend. The Mid-Market Customer Activation Manager will drive the adoption and expansion of Ramp's Bill Pay and Procurement products by partnering with Mid-Market customers to enhance their AP and procurement workflows.

Responsibilities:

• Become an expert in Ramp's Bill Pay and Procurement capabilities, including integrations, vendor onboarding, approval routing, purchase requests, invoice processing, and policy configuration
• Own a book of ~100 Mid-Market expansion opportunities and ensure customers are fully onboarded within 90 days and approximately five calls, with clear objectives, timelines, and action items throughout
• Work with customers to deeply understand their current AP and procurement workflows, pain points, and business priorities, tailoring your communication to the audience and connecting Ramp's value to what matters most to them
• Develop account strategies to drive product and spend adoption with limited guidance, building relationships across multiple contacts within each account and maintaining thorough SFDC notes
• Identify workarounds and resolve blockers independently to keep implementations on track, partnering with Product and Engineering to share targeted feedback and propose solutions
• Provide constructive feedback to peers, serve as an onboarding resource for new hires, and identify opportunities to improve team processes and tooling
• Use AI tools to streamline workflows, invest in your own development, and bring structured agendas to your 1:1s

Requirements:

• Minimum 5 years of experience in customer success, account management, implementations, technical consulting, or product operations in a B2B organization
• Bill Pay / AP and/or Accounting implementation experience
• Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
• Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds
• Strong desire to become a product expert; understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively
• Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues
• Proven track record of exceeding quota or outperforming key metrics
• Ability to anticipate customer needs and position product solutions effectively
• Comfort using AI tools to streamline workflows and increase efficiency
• High adaptability and comfort in a fast-moving environment