Bid Manager, Customer Support

BEUMER Group is an international manufacturing leader in intralogistics, and they are seeking a Bid Manager to lead and coordinate the bid and proposal process for customer support and service offerings. This role involves managing the full bid lifecycle, collaborating with various departments to ensure competitive and executable proposals, and driving continuous improvement in the bid process.

Responsibilities:

• Lead customer support bid creation, owning scope definition, assumptions, timelines, and submission deliverables
• Drive costing alignment across service labor, travel, spare parts, subcontractors, and tooling to ensure accurate and executable proposals
• Manage the full bid lifecycle for service and support-related proposals, from request receipt through submission and structured handover
• Analyze customer RFPs, RFQs, and service requests to define scope, risks, and cost drivers
• Serve as the primary interface between technical and commercial teams, including Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales
• Coordinate internal bid reviews to validate technical feasibility, operational readiness, pricing logic, and financial performance
• Ensure proposed service solutions align with service delivery capabilities, resource availability, and regional constraints
• Develop, validate, and maintain standard pricing logic and costing models for customer support and service offerings
• Support pricing strategy development in collaboration with Service Operations and Finance, balancing competitiveness with margin targets
• Clearly document commercial assumptions, exclusions, risks, and mitigation strategies within proposals
• Standardize proposal templates, service descriptions, and commercial structures to improve speed, consistency, and quality
• Maintain and continuously improve pricing logic, cost models, and bid tools for customer support offerings
• Capture and analyze lessons learned from awarded and non-awarded bids to drive continuous improvement
• Ensure bids comply with internal governance requirements, approval matrices, and quality standards
• Support contract clarification and provide a structured handover to service delivery and operations teams post-award

Requirements:

• Bachelor's degree in Engineering, Business, Operations, or a related field (or equivalent experience)
• 3–7 years of experience in bid management, proposal management, or service commercial roles
• Experience in intralogistics automation, material handling systems, industrial automation, or capital equipment service environments
• Strong understanding of service operations, field service delivery models, and lifecycle support
• Ability to interpret technical documentation and translate it into clear, executable commercial proposals
• Strong project management, communication, and cross-functional coordination skills
• Experience supporting automated systems such as conveyors, AS/RS, sortation systems, robotics, or warehouse control software
• Familiarity with service contracts, SLAs, and long-term maintenance agreements
• Experience working in a matrix organization within a service or operations-driven environment
• Proficiency with CRM, ERP, or bid/proposal management tools