Sr Product Manager - Platform

HHAeXchange is the leading technology platform for home and community-based care, focused on creating solutions for individuals with aging or disabilities. The Senior Product Manager will maximize product success through analysis, planning, and execution, collaborating with various teams to ensure revenue and client satisfaction goals are met.

Responsibilities:

• Lead the development of complex product features and initiatives
• Support development and management of:
• External facing products via partnership opportunities
• API marketplace and developer platform
• Interoperability and interfaces for external partners
• Alternate vendor data exchange and aggregation
• Collaborate and assist in developing GTM strategy for partnership opportunities
• Work with data to identify market trends and customer insights
• Define and track success metrics (KPIs) for product performance
• May mentor and support a team of Product Managers to understand market needs and optimize high quality and high value throughput of the product R&D teams
• Ensure compliance with industry standards
• Be self-accountable for your product domain’s effectiveness in achieving broader strategic business objectives by formulating and executing product strategies, roadmaps, and release plans
• Develop a deep understanding of your product’s target markets, features and functionality, limitations, opportunities, buyer/user personas, competitive advantages, threats, etc
• Conduct regular product roadmap reviews, product demos, and product advisory workshops with internal and external stakeholders
• Prepare and present new product business cases to senior leadership
• Partner with Product Management and Technology Leadership on long-term strategic initiative planning and resource alignment
• Partner with Sales and Marketing in areas such as understanding evolving market needs, ensuring success of campaigns, collaborating on packaging and pricing, assisting with large/complex sales opportunities, etc
• Partner with Implementation teams to ensure products can be implemented and configured efficiently based on varying market/client needs and help troubleshoot any bottlenecks through product enhancements and/or improved tooling
• Partner with Support and Client Success teams to facilitate smooth product releases, intake and understand customer feedback, and help troubleshoot product support call drivers
• Ensure accessibility and usability standards are met, particularly for caregivers, members, and clinicians
• Drive innovation by Identifying and assessing emerging technologies (AI, automation, interoperability) that could enhance product offerings. Explore and define how new regulatory changes (e.g., CMS, HIPAA, EVV requirements) create product opportunities
• Work with engineering and architecture teams to balance new feature development with technical debt, performance, and security considerations
• Other duties as assigned by supervisor or HHAeXchange leader

Requirements:

• 5+ years of experience in Product Management preferably in the health IT vendor space with experience in both strategic and tactical capacities
• 3+ years of experience in home health and/or home care solutions
• Bachelor's degree in Business, Computer Science, Engineering, or a related field
• Deep understanding of SaaS business models, pricing, and customer management
• Advanced product roadmap planning and prioritization skills
• Proficiency in customer journey mapping and VoC analysis
• Excellent cross-functional leadership and decision-making skills
• Ability to leverage data analytics to drive decisions
• Expert-level communication skills for eliciting and understanding customer needs, conveying vision, authoring complex product requirements, and delivering crisp market-facing documents and presentations
• Ability to develop strong working relationships and assert influence across departments to manage stakeholder expectations and drive the overall success of the product
• In-depth understanding of Agile Product Management and Development principles
• Familiarity with SaaS business model and associated product health metrics and configuration concepts
• Experience in defining and/or executing on go-to-market strategies and plans
• Working experience with Jira, Confluence, Aha!, or similar tools
• Familiarity with API integration development, 3rd party support, web application framework and database concepts
• Ability to communicate clearly and build strong relationships with customers and internal team members
• Experience working with overseas business analysts and engineering teams
• Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role