New Era Technology NZRemote
Customer Service Representative
United States of America
Full Time
4 hours ago
$20 - $22 USD
H1B Sponsor Likely
Key skills
Customer supportTicketing systemsMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft SharePointMicrosoft PowerPointGenesys Cloud CXGroup Insurance product knowledgeBilingual English and FrenchCommunicationTime Management
About this role
New Era Technology is a global company dedicated to creating a supportive workplace where employees feel valued and inspired. They are seeking a Customer Service Representative to support inbound customer service for an Insurance company, focusing on assisting clients with their insurance coverage and resolving inquiries effectively.
Responsibilities:
- Respond to participant inquiries about their employer-sponsored group insurance plans
- Assist clients with insurance coverage
- Provide general information about the organization
- Refer clients to specialists when needed
- Receive, understand, resolve complaints, and offer solutions
- Provide support and guidance while complying with internal policies
- Perform additional related tasks as assigned by the Service Manager
- Maintain strong client relationships through follow-up
- Identify and suggest improvements to enhance our services
- Adhere to the information security policy to ensure the availability, integrity, and confidentiality of all data, in any form (text, graphic, audio, visual, digital, etc.)
- Other duties as assigned
Requirements:
- High school diploma or equivalent
- Customer Service: 1–3 years of experience in customer support, with a strong emphasis on opening support tickets and resolving customer issues via phone; hands-on experience with ticketing systems and high-volume call handling is a significant plus
- User experience with good working knowledge of the Office Suite
- Comfortable with technology
- Group Insurance product knowledge is an asset
- Strong, clear and effective English and French written and verbal communication skills
- Attention to detail and accuracy
- Exceptional team spirit and proactivity
- Exceptional time management and multitasking abilities
- Remaining positive and persistent
- Good organizational skills
- Ability to work in a team
- Flexible, reliable and trustworthy
- Excellent interpersonal and communication skills
- Analytical thinking, initiative
- Compliance with standards and deadlines
- Protecting confidentiality
- Exceptional Attendance and punctuality
- Quality-focused, responsible, organized, able to prioritize
- Time management skills to multitask and adhere to SLAs
- Fluency in French and English (spoken and written)