Business Systems Analyst - (Remote - US)

ICF is a global advisory and technology services provider seeking a Business Systems Analyst to help government agencies modernize technology and processes. The role involves supporting an enterprise-level data warehouse and translating client requirements into documentation for a team of developers and engineers.

Responsibilities:

• Translate business needs into clear user stories and acceptance criteria using a BDD mindset
• Facilitate requirements elicitation sessions and provide clear follow up steps
• Apply comprehensive analytical techniques to assess business processes, data flows, and system interactions, ensuring thorough and insightful analysis
• Negotiate and recommend business solutions that balance technical feasibility, delivery timelines, and business need
• Ensure alignment between business requirements, platform capabilities, and automation opportunities
• Develop an understanding of the operational processes and procedures and take initiative on process improvements
• Support QA and development teams in clarifying requirements and resolving ambiguities
• Identify risks, gaps, and dependencies early and drive proactive resolution
• Support roadmap activities to document the future vision of the tool/program
• Support User Acceptance Testing (UAT) activities
• Contribute to the ICF Business Analysis Community of Practice

Requirements:

• 3+ years of experience as a Business Systems Analyst including: Experience supporting software systems built on or leveraging open source technologies, Business process analysis or business process re-engineering, Client facing communication, Experience as a cross-functional team member working in an agile development environment (i.e., scrum, kanban, etc.), Leading requirements management, Requirements elicitation and documentation, User story definition, Acceptance criteria determination
• 3+ years experience with Jira (or similar Agile project tracking software, such as AzureDevops)
• Comprehensive understanding of the full software development lifecycle (SDLC), Requirements Management, and Scope Management methodologies
• Must possess excellent analytical, organizational and product management skills
• Must be able to obtain and maintain Public Trust
• Must be a US Citizen due to federal contract requirements
• Bachelor's Degree OR equivalent years of work experience
• Experience coordinating cross-functionally with UI/UX Designers
• Documented experience in cloud modernization efforts on Azure (preferred) or AWS
• Certified Scrum Master or Certified Scrum Product Owner
• Strong understanding of agile methodologies, including Scrum, Kanban, and/or Scaled Agile Framework (SAFe)
• Experience supporting deployments and release management activities
• Skilled in managing and aligning requirements across multiple teams and stakeholders
• Works with Product Owner to groom and prioritize a backlog
• Highly organized and appreciation for details
• Resourceful and self-motivated
• Superior verbal and written communication skills