Email Security Support Engineer

Check Point Software is a leading vendor in Cyber Security, known for its innovative approach to tackling sophisticated threats. They are seeking a Technical Support Engineer to join their Email Security Team, where the main responsibilities include tracking customer support tickets, troubleshooting issues, and collaborating with software engineers to enhance customer experience.

Responsibilities:

• Track and triage customer support tickets
• Interact with customers for analysis and resolution
• Troubleshoot problems and identify solutions
• Collaborate with our software engineers to help resolve problems
• Maintain customer satisfaction while advocating quality in every aspect
• Help drive the future of the product by collaborating with our engineering and product teams
• Play a crucial role in incident management response

Requirements:

• Experience in Python, Bash and Powershell
• Experience with querying using SQL
• Experience in supporting SaaS-based products
• Experience in working with a ticket/case management system (eg: Jira, Zendesk)
• Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
• Proficient at managing your own time and priorities and has a “let's get it done” attitude
• Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
• Adept at working remotely
• This position is posted in multiple territories, your eligibility to work without sponsorship from an employer now or in the future for the country in which you apply is required
• Experience of working with email security/mail flow
• Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365
• Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols
• Bachelor's Degree in Computer Science or a related field a plus