Senior Product Manager

Zoom Communications, Inc. is seeking a Senior Product Manager who will be responsible for outlining the product roadmap, setting feature priorities, and collaborating across teams to enhance user experience and grow revenue. This role emphasizes data-informed decisions and focuses on developing and executing eCommerce growth strategies.

Responsibilities:

• Developing and executing the ecommerce growth strategy and roadmap; prioritizing features from market, customer, and data insights
• Driving user acquisition and activation, focusing on conversion rates and trial-to-paid conversions
• Identifying and implementing monetization opportunities to increase revenue per customer, including upsell and cross-sell, and optimizing pricing and packaging options
• Maintaining dashboards for core metrics (conversion, AOV, churn, CLTV, cart abandonment) and identifying trends and opportunities
• Leading the end-to-end product lifecycle; prioritizing by impact and collaborating with Engineering, Design, Marketing, and Sales on launches and iteration
• Monitoring the market landscape and current best practices; designing, running, and evaluating A/B tests to optimize key flows; partnering on product content, promotions, and merchandising

Requirements:

• Bring 8+ years of product management experience focused on eCommerce platforms
• Show applied knowledge of ecommerce best practices, user experience design, conversion optimization, and payment gateways
• Understand SaaS business models, customer lifecycle management, and subscription-based revenue
• Use data to interpret results, identify trends, and make well-reasoned, data-informed decisions
• Work effectively with technical teams and explain technical trade-offs
• Communicate clearly in writing and verbally across teams; bring education in a related field or equivalent experience (advanced study welcome, not required)
• Have experience with eCommerce platforms and CRM integrations
• Be Familiarized with marketing automation tools