Sr Principal Consultant—Advanced Customer Support / Managed Services, Oracle | NetSuite – Products

Oracle is a leader in AI and cloud solutions, and they are seeking a Sr Principal Consultant for their Advanced Customer Support team. The role involves serving as a trusted advisor to customers, architecting solutions for complex business requirements, and driving business transformation through innovative technology solutions.

Responsibilities:

• Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
• Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
• Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications
• Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
• Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
• Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards
• Minimal travel required

Requirements:

• 6-8 years of experience relevant to this position including 3-4 years consulting experience preferred
• Undergraduate degree or equivalent experience preferred
• Product or technical expertise relevant to practice focus
• Ability to communicate effectively
• Ability to build rapport with team members and clients
• Ability to travel as needed
• 8+ years of overall relevant domain experience in one or more of NetSuite's core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech)
• Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
• Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance
• 5+ years external consulting role experience with sustained C-suite interactions
• Experience with defining requirements for complex customizations and integrations
• Proven custom development analysis, design, and testing skills
• Strong communication skills
• Passion for driving Customer satisfaction
• Project and/or team leadership experience
• Finance and/or Accounting professional and/or academic background a plus
• NetSuite ERP Consultant or other relevant product certifications a plus
• Ability to lead and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise
• Ability to synthesize information into a coherent story, strategic vision, and execution roadmap