Customer Success Manager

Miovision is driving the Intelligent Mobility Revolution by enhancing transportation networks through advanced traffic AI. As a Customer Success Manager, you will be responsible for managing post-sales customer relationships, ensuring clients realize the full value of Miovision's technology, and driving revenue growth through effective customer engagement and support.

Responsibilities:

• Own the Customer Journey: Manage relationships from onboarding through renewal to maximize retention and drive long-term revenue growth
• Build Trusted Relationships: Establish deep, lasting connections with executive sponsors, key municipal contacts, and daily end-users
• Navigate Risk Proactively: Continually monitor account health metrics, risks, escalations, and opportunities to steer clients toward optimal outcomes
• Advocate Internally: Advocate for customers internally and work with cross-functional counterparts to improve the customer experience. Coordinate with the product team on documentation, customer enablement, and product specifications
• Accelerate Value Realization: Create and deliver clear, accessible training content so customers realize immediate ROI from their investment
• Customer Support: Support customer solution design, technical documentation, and integration implementation plans to ensure adoption of the Miovision solutions
• Bridge Adoption Gaps: Identify precisely where a customer is stuck versus where they want to be, creating clear action plans to bridge the gap and expand their network
• Technical Problem Solving: Resolve complex product issues for customers and the distributor network
• Travel: Travel is required up to 30% across the US and Canada to provide on-site consulting work to clients