Salesforce Business Systems Analyst

Altior Healthcare is a provider of mental health treatment programs, including specialized care for US Veterans. They are seeking a proactive Salesforce Business Systems Analyst to manage the Salesforce platform, ensuring it effectively supports business operations through configuration, integration management, and process optimization.

Responsibilities:

• Serve as the primary functional owner of the Salesforce environment, ensuring the platform reliably supports business operations
• Configure and maintain objects, fields, page layouts, security settings, and system features
• Design and implement automation using Salesforce Flows and other native tools
• Monitor platform health, usage, and performance
• Manage releases, testing, and deployment of changes and maintain overall system stability and scalability
• Partner with business stakeholders to understand admissions, business development, and operational processes
• Translate business needs into effective Salesforce solutions and configurations
• Identify opportunities to streamline workflows, reduce manual work, and improve data capture
• Lead functional aspects of enhancements, new capabilities, and process improvements
• Advise leadership on best practices and platform capabilities
• Coordinate and support integrations between Salesforce and other enterprise systems including call tracking and contact center solutions
• Troubleshoot integration issues with vendors or technical partners
• Establish and maintain data quality standards, validation rules, and governance practices within Salesforce
• Monitor data integrity, duplicate management, and consistency across records
• Support data imports, migrations, and cleanup initiatives
• Ensure accuracy and reliability of reports, dashboards, and downstream data usage
• Serve as the primary escalation point for Salesforce-related issues and requests
• Support user onboarding, training, and ongoing adoption of new features
• Develop and maintain documentation, job aids, and knowledge base materials
• Gather feedback from users to improve usability and effectiveness
• Coordinate with Salesforce partners, consultants, and third-party vendors
• Participate in roadmap planning, upgrades, and new module implementations
• Ensure changes follow appropriate testing, change control, and communication practices
• Maintain awareness of Salesforce updates and recommend relevant capabilities

Requirements:

• 3–7 years of experience supporting enterprise business applications, with significant hands-on experience in Salesforce administration or functional support
• Demonstrated ownership of a CRM platform or major application, including configuration, enhancements, and operational support
• Experience partnering with business stakeholders to translate operational needs into system solutions
• Strong analytical, problem-solving, and process mapping skills
• Ability to manage multiple priorities and initiatives in a fast-moving environment
• Excellent communication skills, including the ability to explain technical concepts to non-technical audiences
• Experience coordinating with vendors, consultants, or managed service providers
• Familiarity with structured service management, change management, or project delivery practices
• Bachelor's degree in Information Technology, Business Administration, Information Systems, or a related field – OR – Equivalent work experience and relevant certifications
• Hands-on administration of Salesforce (Sales Cloud and/or Service Cloud)
• Experience configuring objects, fields, security, page layouts, and system settings
• Experience designing and maintaining automation using Salesforce Flows
• Experience with reports, dashboards, and data management within Salesforce
• Experience supporting or coordinating integrations between Salesforce and other systems
• Familiarity with data quality management, duplicate control, and validation strategies
• Salesforce certifications (e.g., Administrator) preferred
• Experience supporting healthcare/regulated environments (e.g., HIPAA) preferred