Senior AI Engineer - Voice & Digital AI

Zingly.ai is at the forefront of creating AI-powered systems that enhance customer relationships through intelligent workflows and AI agents. They are looking for a Senior AI Engineer to design and build advanced AI systems, specifically focusing on LLMs and generative AI applications, while contributing to the technical direction and engineering excellence of their platform.

Responsibilities:

• Design and build state-of-the-art AI systems, including training, securing, and applying guardrails to LLMs
• Architect, scale, and optimize AI solutions on the Zingly platform
• Develop and integrate REST APIs for backend services (e.g., STT, TTS, STS)
• Design high-performance, scalable & secure APIs with strong governance & ease of use
• Build and deploy scalable modules leveraging LLMs and proprietary models, including prompt engineering and fine-tuning
• Develop application-specific interfaces powered by LLMs
• Enable clients to build GenAI applications and experiences using platform services
• Lead the design and development of domain-specific LLMs for targeted use cases
• Contribute to technical direction, system design, and engineering excellence