Manager, Digital Production Job Details | Sephora

Sephora is a leading beauty retailer that values diversity and inclusivity. They are seeking a Manager of Digital Production to lead the execution of digital loyalty experiences across their website and mobile apps, ensuring high-quality client interactions and seamless operational execution.

Responsibilities:

• Lead the end-to-end execution of complex digital initiatives across Sephora.com and mobile apps, ensuring high-quality launches and flawless client experiences
• Manage and deliver digital experiences supporting Sephora's Loyalty programs, including Beauty Insider Challenges, Rewards Bazaar, Birthday programs, and Credit Card initiatives
• Partner closely with Marketing, Creative, Product Management, Merchandising, IT, and Client Experience teams to execute strategic roadmap priorities
• Oversee user acceptance testing (UAT), quality assurance (QA), troubleshooting, and launch readiness activities for digital initiatives
• Serve as a subject matter expert on digital production tools, site standards, technical functionality, and execution best practices
• Evaluate project feasibility, identify risks, recommend solutions, and drive mitigation strategies to ensure successful delivery
• Manage content, promotions, and product configurations using CMS, PIM, promotion management, and workflow systems
• Drive process improvements, operational efficiencies, and tool enhancements that improve team effectiveness and client experience
• Monitor, troubleshoot, and resolve site, tool, vendor, and customer experience issues in partnership with cross-functional teams
• Establish and maintain strong project documentation, status reporting, milestone tracking, and stakeholder communications
• Balance multiple initiatives simultaneously while meeting launch timelines and business objectives
• Manage and develop direct reports through coaching, feedback, mentorship, and performance management
• Advocate for the client experience while balancing business goals, technical requirements, and operational constraints
• Support ongoing platform enhancements and digital innovation initiatives that improve the overall Sephora client journey

Requirements:

• 4-6 years of experience in website operations, digital production, eCommerce, or related fields
• Experience working within CMS, PIM, product management, promotion management, or similar digital content systems
• Bachelor's degree or equivalent combination of education and relevant work experience
• Strong understanding of digital production workflows, QA methodologies, and website functionality
• Experience managing large-scale digital campaigns, promotional initiatives, and cross-functional projects
• Excellent project management skills with the ability to prioritize competing priorities in a fast-paced environment
• Strong analytical, problem-solving, and critical-thinking capabilities
• Exceptional written and verbal communication skills with the ability to influence stakeholders at all levels
• Proven ability to build strong cross-functional partnerships and navigate complex organizational environments
• High attention to detail, accountability, and commitment to operational excellence
• Experience using project management and collaboration tools such as Monday.com, Jira, or similar platforms
• Proficiency with Microsoft Office Suite and digital workflow management tools
• Comfortable working in ambiguous environments and adapting to changing business priorities
• Understanding of eCommerce best practices, digital client journeys, and online customer experiences
• Passion for beauty, innovation, and delivering exceptional digital experiences
• Previous people management experience or demonstrated leadership experience preferred