Senior Business Operations Analyst

Verse is a company focused on helping organizations manage complex energy portfolios through its Energy Cost Intelligence platform, Aria. They are seeking a highly analytical Senior Business Operations Analyst to enhance customer engagement and support product strategy by providing data-driven insights and ensuring user success.

Responsibilities:

• Support customer onboarding and day-to-day engagement activities to ensure a positive user experience
• Lead pilots with potential customers in close collaboration with the Data Science, Engineering, and Product teams
• Assist in gathering and organizing user feedback on goals, workflows, and product pain points, and collaborate with Product by documenting recurring customer needs for the product roadmap
• Help prepare and execute data analyses under the guidance of senior team members or the Data Science team
• Work closely with Marketing and Sales to share customer insights, success stories, and use cases
• Support strategic go-to-market initiatives such as account prioritization, segmentation, and opportunity identification
• Occasionally assist in high-impact sales efforts by providing context on customer needs and industry trends
• Work on improving internal processes related to customer delivery and general business operations
• Support the leadership team on preparation for key internal meetings, such as company all-hands
• Work with the CEO on board deck support, as well as presentations and models for investors
• Support product strategy through scoping and market estimates