Cloud Reporting and Documentation Specialist

Job Title: Cloud Reporting and Documentation Specialist Location: Baltimore, MD (On-site)
Summary: Description of Work:
Cloud Reporting & Documentation Specialist to support the ACI program through cloud billing reconciliation, dashboard
maintenance, and development of technical documentation and user materials. This role ensures accuracy of multi-cloud billing data, delivers monthly cost and usage reporting, and maintains clear documentation and communication to support operational transparency and decision-making.

Basic Qualifications: Minimum knowledge, skills, abilities needed.
Bachelors + 7 years experience
7+ years of professional experience, including experience with cloud billing, cost analysis, or cloud operations.
Hands-on experience with AWS, Azure, and/or Google Cloud Platform billing and usage reporting.
Strong technical writing and documentation skills, with experience in Confluence, SharePoint, or ServiceNow.
Proficiency with reporting or dashboard tools such as Tableau, Power BI, or advanced Excel.
Ability to analyze cost and usage data, identify issues, and communicate findings effectively.
Strong organizational skills with attention to detail and accuracy.
Ability to manage multiple tasks and meet recurring monthly deadlines.
Good communication and customer support skills when working with stakeholders.
Reconcile monthly cloud billing and usage data for AWS, Azure, and Google Cloud Platform, ensuring accuracy and resolving discrepancies.
Maintain and update technical documentation, process guides, and job aids across Confluence, SharePoint, and
ServiceNow.
Develop and support dashboards and reports using Tableau, Power BI, or Excel, ensuring clarity and accurate data
representation.
Analyze cloud cost and usage trends, identify anomalies or variances, and provide insights to IS and stakeholders.
Prepare and distribute monthly billing summaries, dashboards, and showback survey results.
Support distribution, tracking, and summarization of monthly cloud billing surveys.
Provide user support and basic training on dashboards, documentation, and cloud billing processes.
Assist with communication materials related to cloud updates, process changes, or new initiatives.
Maintain version control and inventories for documentation and dashboard content.
Participate in process improvement efforts and assist with resolving billing or dashboard issues.
Monitor compliance with internal cloud billing requirements and documentation standards.Providing support for
disaster recovery exercises through their vaulting operations, and tape and encryption processes.

Preferred Qualifications: Candidates with these skills will be given preferential consideration.
Experience with FinOps principles or cloud cost optimization practices.
Familiarity with tools such as CloudHealth, Apptio/Cloudability, or AWS Cost Explorer.
Experience supporting federal clients or working within compliance-driven environments.
Exposure to ServiceNow reporting or estimate collection workflows.
Experience creating user training materials or delivering quick training sessions.
Knowledge of basic change management practices (e.g., PROSCI/ADKAR preferred).

Note: This role is to be performed on-site 5 days/week at the SSA HQ in Woodlawn, MD