Key skills
Microsoft Dynamics 365Microsoft Dynamics 365 Customer Service moduleMicrosoft Dynamics 365 Sales moduleMicrosoft Dynamics 365 Marketing moduleAI tools for product managementCRM migrationsBusiness requirements gatheringUser story creationProduct deliverables for development and QAAICRMProduct ManagementSales
About this role
IDR, Inc. is seeking a Microsoft Dynamics Product Manager to support enterprise CRM transformation initiatives for one of their top clients in a 100% remote capacity. The role involves leading product discovery, translating stakeholder needs into structured requirements, and driving business process transformation aligned with CRM modernization goals.
Responsibilities:
- Own product discovery and requirements gathering for Microsoft Dynamics 365 experiences across Customer Service, Sales, and Marketing modules
- Translate stakeholder conversations into structured requirements, user stories, and product deliverables for development and QA teams
- Drive business process transformation and organizational change aligned to CRM modernization goals
- Support enterprise CRM migrations, including the transition of multiple legacy systems into Microsoft Dynamics 365
Requirements:
- 4+ years of experience with Microsoft Dynamics 365, including Customer Service, Sales, and Marketing modules
- 3+ years of experience leveraging AI tools to improve product management processes and drive measurable productivity gains
- Experience using AI to generate business requirements, user stories, product visions, and other artifacts for development and QA teams
- Proven ability to translate stakeholder conversations into structured requirements and actionable product deliverables
- Experience supporting large-scale CRM migrations, including the transition of multiple legacy systems to Microsoft Dynamics 365