Multilingual Customer Success Manager

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. They are hiring a Customer Success Manager focused on EU markets to onboard and support operators, ensuring they succeed with Stora.

Responsibilities:

• Onboard new customers across EU markets, guiding them through setup and training
• Support customers via email, chat, video and in person—especially where language or local context matters
• Build long-term relationships by proactively engaging with your assigned accounts
• Monitor account health, usage, and risks
• Help operators get more value from Stora, surfacing opportunities and promoting key features
• Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
• Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities

Requirements:

• Fluent English, and it is essential that you have professional fluency in at least two of the following languages: French, Spanish, or German
• Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS role
• Strong communication skills, with the ability to explain software clearly and confidently to a range of customers
• A structured, organised approach and the ability to manage multiple customers, priorities, and follow-ups at once
• Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform
• Confidence working cross-functionally with teams such as Product, Sales, and Support
• Comfort using systems and tools to stay organised, track progress, and make sound decisions
• B2B SaaS or technology businesses
• Customer onboarding, account management, or long-term relationship ownership
• Working with European or multi-market customers
• Delivering customer conversations across multiple channels, including email, video, and phone
• Supporting customers in a consultative way, not just reactively answering tickets