Business Analyst I

Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. The Business Analyst I supports the operations team by gathering and analyzing data, documenting business requirements, and contributing to process improvement initiatives.

Responsibilities:

• Partner with cross-functional teams, including Operations, IT, QA, and Training, to support business initiatives and system enhancements
• Participate in User Acceptance Testing (UAT) to validate that system changes align with business requirements
• Create and maintain documentation, including business requirements documents (BRDs), workflows, and process maps
• Monitor and report on project progress, including tracking risks, issues, and dependencies
• Coordinate with internal teams to support timely resolution of escalations
• Assist in analyzing current business processes and identifying opportunities for improvement and optimization
• Develop a working knowledge of organizational operations, workflows, and applicable policies and regulations related to the NJ FamilyCare Managed Care Program
• Manage multiple priorities effectively in a fast-paced environment while meeting deadlines
• Perform other duties as assigned

Requirements:

• Strong written and verbal communication skills
• Demonstrated analytical thinking and problem-solving abilities
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Teams)
• Ability to learn and perform technical tasks in a systems-driven environment
• Ability to work Monday through Friday, 8:00 AM – 4:30 PM ET or 8:30 AM – 5:00 PM ET
• Ability to work overtime
• Up to 2 years of experience as a Business Analyst, Systems Analyst, or in a related role
• Familiarity with ticketing systems, workflow tools, or issue-tracking platforms
• Experience in healthcare, government programs, or eligibility/services environments